How can we help?
Everything you need after — and before — you order: order tracking, warranty claims, upgrade advice, and a direct line to the people who hand-build every machine.
A real builder — never a bot — replies within one business day.
Browse by topic
Orders & shipping
Build times, tracking, and what to expect the day your machine arrives.
Warranty & repairs
Two years of parts and labor. See what is covered and how to file a claim.
Returns & refunds
30-day returns on every system, with prepaid, insured return shipping.
Upgrades & compatibility
Standard parts throughout — plan a GPU, storage, or memory upgrade with us.
Billing & financing
Payment options, financing at checkout, and questions about an invoice.
Technical help
Boot issues, drivers, thermals — get answers from the bench that built it.
Answers to the things buyers ask most.
Each machine is built to order. Assembly plus the mandatory 48-hour burn-in means most orders ship within 5–7 business days, with free insured shipping and tracking from there.
You get a machine that is assembled, cable-managed, and stress-tested as a complete system — with one warranty covering everything. No compatibility guesswork, no RMA ping-pong between vendors, and no risk on the most expensive parts you will ever handle.
Yes. Every build uses standard, off-the-shelf components, so the GPU, storage, and memory are all user-upgradable. Our support team will walk you through compatible parts for your specific configuration.
Two years of parts and labor through us directly. If anything fails, you deal with one team — not the GPU vendor, the PSU vendor, and the memory vendor separately. DOA units are replaced immediately.